Wino Privacy Policy

At Wino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we, Group Gaem B.V., the operator of Wino casino, collect, use, store, and safeguard your information when you visit wino.casino or use any of our related services. By registering an account, playing casino Wino games, or placing bets through our sportsbook, you agree to the practices described in this policy. If you do not agree with any part of this policy, we ask that you do not use our platform.

Who We Are

Wino is owned and operated by Group Gaem B.V., licensed under the Anjouan Offshore Financial Authority (AOFA), license number ALSI-202409012-FI1. We operate wino.casino as an international online gaming platform, offering slots, live casino games, and sports betting to players outside restricted jurisdictions. When you interact with Wino casino, we act as the data controller responsible for your personal information.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with our regulatory obligations. When you register with Wino casino, we ask for accurate and complete personal details, and we may request further documentation during our know-your-customer (KYC) process.

• We collect identification data such as your full name, date of birth, nationality, and residential address.
• We gather contact information, including your email address and phone number, so we can communicate with you regarding your account.
• We record financial data related to deposits and withdrawals, including payment method details for Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, instant bank transfers, and cryptocurrency transactions (BTC, ETH, LTC, USDT).
• We track your gaming activity, including bets placed, games played across our slots and live casino, and sports betting history, to manage your account and detect irregular patterns.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you access Wino casino login pages or our mobile browser platform.
• We may collect verification documents, including government-issued ID, proof of address, and payment source confirmation, required for your first withdrawal.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Wino casino online and ensuring a secure, compliant gaming environment. Our use of your data includes the following purposes.

• We use your data to create and manage your account, process transactions, and facilitate withdrawals in accordance with our payment terms.
• We use your gaming history to personalise your experience, including tailoring promotions such as our welcome bonus and VIP cashback offers.
• We rely on your information to perform identity verification, fraud prevention, and anti-money laundering checks as required by our license.
• We use contact details to send account notifications, transaction confirmations, and, where you have opted in, marketing communications about Wino casino bonus offers and promotions.
• We analyse aggregated data to improve our website performance, game selection, and overall user experience across desktop and mobile versions of our platform.
• We may use your information to respond to support requests submitted through live chat, our contact form, or our support email address.

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity to provide our services once you accept our terms and conditions. We rely on legal obligation to comply with licensing, tax, and anti-money laundering requirements applicable to our operations. We rely on legitimate interest to detect fraud, prevent bonus abuse, and secure our platform. Where required, we rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate Wino casino effectively.

• We share data with payment processors to facilitate deposits and withdrawals through bank transfer, e-wallets, and cryptocurrency channels.
• We share information with identity verification providers to complete our KYC procedures, particularly ahead of your first withdrawal request.
• We may share data with our game providers, including Pragmatic Play, Play'n GO, Microgaming, and others, solely to the extent required for game functionality and fair play verification.
• We disclose information to regulatory authorities, including the Anjouan Offshore Financial Authority, when legally required.
• We may share data with fraud prevention services and law enforcement agencies where necessary to protect our platform and comply with applicable law.
• If Wino casino operates alongside sister sites under Group Gaem B.V., we may share limited account data internally for fraud prevention and compliance purposes across our network.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on wino.casino. Cookies help us remember your login session, understand how you navigate our slots and sportsbook sections, and measure the effectiveness of our promotional campaigns. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services, including live chat support and personalised bonus offers.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including ongoing compliance with licensing and anti-money laundering obligations. Generally, we retain account and transaction records for a minimum period required by our regulator, even after account closure, unless a longer retention period is required by law.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures. We use encryption protocols to secure sensitive information, including payment details and identification documents. We restrict access to personal data to authorised personnel who require it to perform their duties, and we regularly review our security practices to address emerging risks. While we take these measures seriously, we cannot guarantee absolute security, as no method of data transmission over the internet is completely secure.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights and respond to your requests promptly.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You can request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to certain processing activities, including direct marketing.
• You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting our support team.
• You can request self-exclusion from our platform by contacting support@wino.casino, and we will act on such requests in accordance with our responsible gaming policy.

International Data Transfers

As we serve players internationally, excluding restricted jurisdictions, your data may be transferred and processed in countries outside your country of residence. We take steps to ensure that any such transfers are conducted with appropriate safeguards, consistent with our licensing obligations under the Anjouan Offshore Financial Authority.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. Our services are strictly intended for adults, and we take age verification seriously as part of our registration and KYC procedures.

Restricted Jurisdictions

We do not offer our services to residents of the USA, United Kingdom, Netherlands, France, Australia, Spain, Germany, Sweden, Austria, Cyprus, Comoros, the Dutch West Indies, or any FATF blacklisted or sanctioned country. We prohibit the use of VPNs, proxies, or similar location-masking tools to circumvent these restrictions, and we reserve the right to refuse service to customers from any additional jurisdiction at our discretion.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game developer platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective policies before sharing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post any updates on this page, and we encourage you to review this policy periodically. Continued use of Wino casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us through our support channels. For general inquiries and self-exclusion requests, contact support@wino.casino. For complaints related to data handling, contact complaints@wino.casino. Our support team is available 24/7 via live chat, and you can also use our contact form or consult our FAQ section for additional guidance.