Wino Terms and Conditions

Welcome to Wino, the online gaming platform operated by Group Gaem B.V. under the licence of the Anjouan Offshore Financial Authority (AOFA), licence number ALSI-202409012-FI1. These terms and conditions govern your use of our website, https://wino.casino/, and all services offered by Wino Casino, including our slots, live casino, and sportsbook products. By creating an account and using casino Wino, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

Eligibility and Restricted Jurisdictions

We only accept players who are at least 18 years old, or the legal age of majority in their country of residence, whichever is higher. We reserve the right to request proof of age and identity at any time. Wino Casino does not accept registrations from residents of the USA, the Netherlands, France, the United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Sweden, the Dutch West Indies, and all FATF-blacklisted or sanctioned jurisdictions. This means Wino Casino UK visitors and anyone attempting to register from the United Kingdom will be refused service, as we do not offer Wino Casino United Kingdom access under our current licensing terms. We may also refuse customers from any additional country at our sole discretion. The use of VPNs, proxies, or any location-masking tools to circumvent these restrictions is strictly prohibited and may result in immediate account closure.

Account Registration

To play at Wino, you must create a single personal account using accurate and up-to-date information. We do not permit multiple accounts per person, household, or device. Once registered, you can access Wino casino login at any time via desktop or our mobile browser-based platform, as no download or dedicated Wino Casino app is required to enjoy our games. We verify accounts through our Know Your Customer (KYC) process, which is triggered upon your first withdrawal request and is typically reviewed within 48 hours. We may suspend or close accounts that fail verification or provide false information.

Deposits and Payment Methods

We accept deposits via Visa, Mastercard, American Express, Apple Pay, Revolut, giropay, SOFORT, Instant Bank Transfer, and cryptocurrencies including BTC, ETH, LTC, and USDT. Our minimum deposit is €20. Deposits and withdrawals are processed in EUR, with additional currencies available depending on your country of registration. Crediting and payout of winnings occur only in the currency in which bets were placed, and all limits are set in EUR or currency equivalent.

Withdrawals

Our minimum withdrawal amount is €100 or its currency equivalent for bank transfers, e-wallets, and cryptocurrency. Withdrawal limits are set at €1,000 per day and €10,000 per month, with net winnings capped at €100,000 per day across all bets, wagers, bonuses, and promotions. We allow only one pending withdrawal per payment method and one withdrawal request per 24-hour period. We process withdrawal requests within 3 banking days, though payment channels, additional verification, or public holidays may extend this timeframe. We only release withdrawals once all wagering requirements are met, and we may decline a withdrawal if the total amount staked is lower than your last deposit; in such cases, we require the deposit to be wagered at least once.

Bonuses and Promotions

We offer a range of promotions at Wino, including our Slots Welcome Package, worth up to 600% across your first five deposits, and our Sports Welcome Package, offering up to 300% across your first three deposits. We also run weekly slots and sports bonuses, as well as VIP cashback of 20%, which is reserved exclusively for our VIP customers. Full terms, including wagering requirements ranging from 15x to 25x, are displayed within our promotions box when you claim a Wino casino bonus.

• We cap the maximum bet at €2 while a bonus is active; higher stakes forfeit related winnings.
• We limit winnings from deposit bonuses to 25x the bonus amount, and non-deposit bonus winnings to 10x, including any Wino casino no deposit bonus offer.
• We allow only one active bonus per account at any time.
• We cancel unused bonus funds one month after issue, and cancel wagering once your balance falls to €0.20 or its currency equivalent.
• We exclude sports bets, table games, live casino, and video poker from wagering contributions, while other games may contribute at a reduced rate.
• We prohibit buying or triggering in-game bonus features or free spins while a bonus is active.
• We restrict certain games, including Blackjack, Book of Dead, Sweet Bonanza, Gonzo's Quest, Aviator, and Plinko, among others, while a bonus is in play.

For sports bonuses, we require a minimum odds threshold of 1.80 per selection. Bets placed below this threshold do not count toward wagering and may be treated as a breach of our bonus rules. We regularly audit betting activity for compliance, and any form of bonus abuse, including multi-accounting or extreme single-bet staking, will result in forfeiture of bonus funds and winnings, exclusion from future promotions, or termination of your account.

Games and Sportsbook

Wino slots span more than 3,000 titles from providers including Pragmatic Play, Nolimit City, Play'n GO, Microgaming, Quickspin, Red Tiger, and many more. Our full game library, spanning slots, live casino, roulette, poker, jackpots, crash games, and other formats, totals between 2,200 and 4,000+ titles. Our sportsbook covers more than 40 disciplines, from football and tennis to esports-adjacent markets such as predictions and special bets. We reserve the right to modify, remove, or add games and providers without prior notice.

Responsible Gambling

We are committed to promoting responsible play across our platform. We provide self-exclusion tools, deposit limits, and access to support resources for anyone concerned about their gambling habits. If you require assistance, you can reach us directly at support@wino.casino for general support and self-exclusion requests.

Customer Support and Complaints

Our customer support team is available 24/7 via live chat, email, and our contact form, with support provided in English. For general enquiries, we can be reached at support@wino.casino, while complaints should be directed to complaints@wino.casino. We aim to resolve all queries promptly and fairly, and we encourage you to consult independent Wino casino reviews and player feedback as part of your own research, though we cannot control the accuracy of third-party Wino casino review content published elsewhere.

Sister Sites and Group Affiliations

Wino is operated by Group Gaem B.V. and may share technical infrastructure or promotional cross-references with other brands within our group, sometimes referred to informally as Wino casino sister sites or Wino mania casino platforms. Each sister site, where applicable, operates under its own terms and licensing arrangements, and registration on one platform does not automatically grant access to another.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Wino casino online. We are not liable for losses arising from technical failures, third-party payment delays, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory, operational, or commercial changes. We recommend reviewing this page periodically, as continued use of our services after changes are published constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our licence issued by the Anjouan Offshore Financial Authority. Any disputes arising from your use of our services will be handled in accordance with this licensing framework and our internal complaints procedure.